Return and Refund Policy at NANTAS
1. Purpose
At NANTAS, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances where you need to return a product or request a refund. This Return and Refund Policy outlines the procedures and guidelines for returning items and seeking refunds.
2. Returns
2.1 Eligibility for Returns
- Customers may be eligible to request a return if the product received is damaged, defective, or does not meet the specifications outlined in the order.
- Returns are only accepted within [number of days] days from the date of delivery.
2.2 Return Process
- To initiate a return, customers must contact our customer service team within the specified return period.
- Our customer service team will guide you through the return process and provide you with the necessary instructions and return address.
- The returned product must be in its original condition, unused, and in its original packaging.
- Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.
2.3 Inspection and Approval
- Upon receiving the returned product, our team will inspect it to ensure that it meets the eligibility criteria for a return.
- If the return is approved, we will proceed with the refund process as outlined below.
- If the return is not approved, we will notify the customer and provide an explanation.
3. Refunds
3.1 Eligibility for Refunds
- Refunds may be issued in the following cases:
- The product is damaged, defective, or does not meet the specifications outlined in the order.
- The return is approved after inspection.
3.2 Refund Process
- Once the return is approved, we will initiate the refund process.
- Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
- Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
3.3 Non-Refundable Items
- Certain items may not be eligible for a refund, including:
- Products that have been used, damaged, or altered after delivery.
- Products that are not in their original condition or packaging.
4. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team. We are here to assist you and provide further clarification on the return and refund process.
Please note that this Return and Refund Policy is subject to change without prior notice. It is recommended to review this policy periodically to stay informed about any updates.